Frequently Asked Questions
Made with care and unconditionally loved by our customers.
PRODUCTS & DESIGNS
What does Therapy Road sell?
Original graphic apparel and goods. Tees, sweatshirts, hoodies, mugs, posters, and wall art across men’s, women’s, home, and living categories.
Are your designs original?
Yes. Every design is created in house and inspired by real life moments. Nothing licensed from stock libraries. Nothing generated by AI.
Can I commission a custom design?
Not at the moment. The catalog is fixed and we don’t take one-off personalization requests. For licensing or wholesale work, email support@shoptherapyroad.com.
Why is the same illustration on a tee, a mug, and a poster?
Because the artwork is the product. Format follows the design, not the other way around. Pick the format that fits how you want to live with the piece.
ORDERS & PRODUCTION
How is my order made?
Most items are made to order. After your order is placed, your selected design is printed on the garment or product and shipped to you. This keeps inventory waste low and lets us offer a wider catalog without holding stock that ends up in landfill.
How long does production take?
Two to five business days from when the order is placed. You’ll get a shipping confirmation with tracking the moment it leaves the print partner.
Can I modify or cancel my order?
Within two hours of placing it, yes. After that production has started and changes aren’t possible.
SHIPPING
How long does shipping take?
Standard shipping inside the United States is three to seven business days after production. International orders typically land in ten to twenty-one business days, depending on destination and customs.
Do you ship internationally?
Yes, to most countries. Duties, taxes, and customs fees aren’t included at checkout and are the responsibility of the recipient.
How do I track my order?
A tracking link is emailed when your order ships. If you don’t see it, check spam. Still missing? Email support@shoptherapyroad.com with your order number.
My package is marked delivered but I don’t have it. What now?
File a claim with the carrier first. Most lost-package issues are resolved at that level. Email support@shoptherapyroad.com in parallel and we’ll help push the claim through.
RETURNS, EXCHANGES & DEFECTS
What is your return policy?
Because items are made to order, we don’t accept returns or exchanges based on size or design preference. Check the size chart on the product page before ordering.
My order arrived damaged or printed incorrectly. What do I do?
Email support@shoptherapyroad.com within seven days of delivery with your order number and clear photos of the issue. We’ll replace the item or refund it.
What counts as a defect?
Cracked or peeling print on arrival, wrong design printed, wrong garment shipped, or visible manufacturing flaws. Slight variation in print placement, color, or sizing within industry standard tolerances is normal for printed apparel and isn’t a defect.
SIZING & CARE
How do I pick the right size?
Each product page has a size chart specific to that garment. Bella Canvas, Gildan, and Next Level fit slightly differently, so check the chart for the specific item rather than guessing from past orders.
How should I wash my Therapy Road piece?
Wash inside out in cold water. Tumble dry low or hang to dry. Don’t iron directly on the print. Skip the bleach. Following care instructions is what keeps the print sharp through years of wear.
What materials do you use?
Premium ringspun cotton and cotton blends from Bella Canvas, Gildan, Next Level, and similar. Specific fabric content is listed on each product page.
ACCOUNT, NEWSLETTER & WHOLESALE
Do I need an account to order?
No. You can check out as a guest. An account makes reordering and tracking easier.
What’s the Inner Circle?
Our email list. Subscribers get first look at limited drops, the occasional note from the team on what is coming, and subscriber-only pieces that never go in the main catalog.
Do you offer wholesale?
Yes, for qualified retailers. Email support@shoptherapyroad.com with your shop name, location, and the categories you carry.
How do I reach customer service?
Email support@shoptherapyroad.com. We answer Monday through Friday, usually within one business day. Real people, not bots.